Buying and selling rules

Buying and selling rules

 

 

Payment can be made using electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Settlements are possible in euro currency. Payments are processed using the MakeCommerce.lt payment platform.

RULES FOR PURCHASE - SALE OF GOODS

  1. Concepts

  1. The data controller and operator of the website www.beautychest.lt (hereinafter - the Seller) is MB "Yurto prekyba", company code 305545783, registered office address Perkūnkiemio st. 13-91, LT-12114 Vilnius, Republic of Lithuania, e-mail address – info@beautychest.lt , phone: +37065451744.
  2. The buyer is an able-bodied natural or legal person who purchased goods in the online store https://beautychest.lt/.
  3. Parties - Buyer and Seller together.
  4. Beautychest.lt - online store, at www.beautychest.lt
  5. Personal data - any information related to a natural person - a data subject whose identity is known or can be directly or indirectly determined using data such as a personal code, one or more physical, physiological, psychological, economic, cultural or social characteristics characteristic of a person signs
  6. Product - everything that is sold in the beautychest.lt electronic store. The terms "goods" and "goods" used separately in the Rules mean both singular and plural.
  7. The rules for the purchase and sale of goods (hereinafter - the Rules) regulate the rights and obligations of the Buyer and the Seller, the prices of the Goods, the payment procedure, deadlines, delivery, the guarantee of the quality of the Goods, the return and exchange of the Goods, and the responsibilities.
  8. Privacy policy – ​​a document approved by the Seller, which provides the basic rules for the collection, storage, processing and storage of Personal data using beautychest.lt.

  1. General provisions

  1. These Rules for the purchase and sale of Goods, upon their approval by the Buyer (after familiarizing themselves with the Rules and ticking the box next to the statement "I have read and agree to the terms and conditions of the page"), are a binding legal document for the parties, which determine the rights and obligations of the Buyer and the Seller, the purchase of Goods and the terms of payment for them, the procedure for delivery and return of Goods, the responsibility of the parties and other provisions related to the purchase and sale of Goods in the online store.
  2. The seller reserves the right to change, amend or add to the Rules at any time, taking into account the requirements established by legal acts.
  3. By approving the Rules, the buyer confirms that he has the right to buy goods in the beautychest.lt online store.
  4. We also inform you that these Rules may be changed in the event of changes in legal regulations. Every time when ordering Goods, we recommend reviewing the Rules so that the Buyer is sure that he fully understands the conditions under which the order will be made in a specific case. In order to properly inform the Buyer, a copy of the Rules is sent to the Buyer in a separate electronic time after confirming the Buyer's order.
  5. The Buyer must familiarize himself with the Privacy Policy approved by the Seller. The Buyer expresses consent or disagreement with specific ways of using the Buyer's Personal Data in accordance with the procedure provided for in the Privacy Policy.
  6. If the Seller has the right or obligation to provide documents or information to the Buyer by e-mail, in all cases, the Buyer is responsible for providing the Seller with a working e-mail address belonging to the Buyer.

III. privacy policy

  1. Beautychest.lt, when conducting electronic Commerce, is guided by the Law on Legal Protection of Personal Data of the Republic of Lithuania, the General Data Protection Regulation (EU) 2016/679 and other legal acts that determine the processing, compliance and implementation of Personal Data.
  2. The Privacy Policy is an integral part of the Rules.

  1. Goods

  1. The characteristics of all sold Products are indicated in the description attached to each Product. Product images presented in the online store are illustrative in nature. Despite the fact that the Seller made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors and dimensions of the Goods. The Buyer understands that the Goods may differ slightly from their images.
  2. The packaging of the goods may differ from the one shown in the images in the online store.
  3. All Goods presented in the online store are available to the Buyer. In the event that the ordered Product is no longer available, the Buyer is immediately informed about this by e-mail or other means (call and/or SMS message) and the execution of the order for such Product is terminated.
  4. The contract between the Buyer and the Seller is considered to be concluded from the moment when the Buyer, after choosing the Product(s) to be purchased and creating a shopping cart, clicks on the "Order" link and when the Seller contacts the Buyer by phone or e-mail. by mail, confirms the order by sending a letter by e-mail by mail about the order confirmation.
  5. Each purchase-sale contract concluded between the Buyer and the Seller is registered and stored in the database of the online store.

  1. Buyer's rights

  1. The Buyer has the right to get acquainted with his Personal data, their management and to demand the correction of incorrect, incomplete, inaccurate Personal data by contacting the Seller by e-mail at adressinfo@beautychest.lt. In this case, the Seller must implement the buyer's request immediately (within 1-2 working days).
  2. The Buyer has the right to withdraw from the Goods purchase and sale agreement concluded with the online store beautychest.lt. by notifying the Seller in writing (by e-mail, indicating the desired return of the Product and its order number) no later than within 14 (fourteen) days from the delivery of the high-quality Product days Having purchased a defective Product, the Buyer has the rights provided for in Lithuanian legislation.

23.1. The Buyer's right discussed in point 23 is implemented in accordance with Article 6.228(10) Part 1 of the Civil Code of the Republic of Lithuania;

23.2. The Buyer can use the Buyer's right discussed in point 23 only if the Product has not been damaged or its appearance has not changed substantially, and it has not been used and remained in its original packaging.

  1. The Buyer, who has purchased a Product of inappropriate quality in the online store, has the right to demand from the Seller that the Product's proper quality is ensured, the Product's price is proportionally reduced, or the sales contract is unilaterally terminated.

  1. Obligations of the buyer

  1. The Buyer must pay for the Goods and accept them in accordance with the procedure established by these Rules.
  2. If the data provided in the Buyer's order form changes, he must immediately inform the Seller about them.
  3. The buyer, using the beautychest.lt online store, undertakes to comply with these Rules, other conditions clearly indicated in the online store and not to violate the laws of the Republic of Lithuania.

VII. Seller's rights

  1. The Seller has the right, at his discretion, to set the minimum size of the Goods Basket, that is, the minimum amount, upon reaching which the Buyer's order will be executed. The size of this amount can be indicated when viewing the Shopping Cart.
  2. If the Buyer attempts to harm the stability and security of the online store or violates his obligations, the Seller has the right to immediately and without warning limit or suspend his access to the online store or, in exceptional cases, cancel the Buyer's registration.
  3. In the event of important circumstances, the Seller may temporarily or completely terminate the online store without notifying the Buyer in advance. In this case, all accepted and confirmed orders of Buyers are completed and new orders are not accepted.
  4. The Seller can carry out various types of marketing promotions and, with the prior consent of the Buyers, inform them about these promotions by sending information to the contacts specified by the Buyers. The seller also has the right to change the conditions of the marketing promotions in question at any time unilaterally, without separate notice, and to terminate promotions that have already started.

VIII. Obligations of the seller

  1. The Seller undertakes to enable the Buyer to use the services provided by the online store https://beautychest.lt/ under the conditions set out in these Rules and the online store.
  2. The Seller undertakes to respect the Buyer's privacy right to his personal information, that is, to process the Personal Data specified by the Buyer in accordance with the procedure established by the legal acts of the Republic of Lithuania.
  3. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer under the specified conditions.
  4. The Seller, unable to deliver the ordered Product to the Buyer due to important circumstances, undertakes to offer an analogous Product or a Product that is as similar in its characteristics as possible. If the Buyer refuses to accept an analogous or similar Product, the Seller undertakes to return the money paid to the Buyer within 14 days, if prepayment was made, and if the payment was not made, to cancel the order.
  5. When the Buyer returns the Goods, the Seller undertakes to return the money paid by the Buyer within 14 days from the day of returning the Goods to the Seller.
  6. The Seller undertakes to deliver the goods to the Buyer no later than 30 days from the date of conclusion of the contract. If the Seller is unable to fulfill the order in a timely and proper manner within 30 days for important reasons, he undertakes to immediately inform the Buyer about the delay in the delivery of the goods.
  7. The seller is responsible to the user for any non-compliance with the quality requirements of the goods at the time of delivery of the goods and which became apparent no later than two years after the delivery of the goods.

  1. Product prices, payment procedure and terms

  1. The prices of the goods in the online store and in the formed order are indicated in euros. VAT is included in the price, after confirming the order, the delivery fee is added to the total amount of the goods.
  2. The Buyer pays for the Goods in one of the following ways:

40.1. Using electronic banking - "Swedbank", SEB, Luminor bankas, "Citadele" bankas and Šiaulių bankas.;

40.2. Paying the courier at the time of delivery.

  1. The buyer, paying through electronic banking, undertakes to pay for the Goods immediately. Only after it has been paid will the Goods parcel be formed.
  2. VAT invoices indicate the selected Goods, their quantity, granted discounts, the final price of the Goods, including all taxes, and other data required to be approved by legal acts regulating accounting.

  1. Delivery of goods

  1. When purchasing the Goods, the Buyer chooses one of the methods of delivery of the Goods, i.e. the Goods delivery service.

  1. Delivery of goods to the address specified by the Buyer:

  1. 44. The buyer, who has chosen the Goods delivery service during the order, undertakes to indicate the exact address of the Goods delivery.
  2. 45. The buyer undertakes to accept the goods himself. In the event that he cannot accept the Goods himself, and the Goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to the wrong entity.
  3. The goods are delivered by the Seller or his authorized representative.
  4. The delivery price depends on the delivery method chosen by the Buyer:

47.1. to Omniva postal machine: EUR 2.49;

47.2. to LP Express postal machine: EUR 3.99;

47.3. to the Lithuanian post office: EUR 3.99;

47.4. via courier service: EUR 4.99;

47.5. delivery to foreign countries: EUR 6.99.

  1. The seller reserves the right to change the delivery fee of the Goods and the amount of the purchase, from which delivery is free. Valid rates are indicated in the order form window, so the Buyer has the opportunity to familiarize themselves with them before confirming the order.
  2. The goods can only be collected by the person who placed the order or the person indicated at the time of placing the order.
  3. The Seller delivers the Goods to the Buyer in accordance with the terms specified in the Product Descriptions: 1-3 working days. In all cases, the Seller undertakes to deliver the Goods no later than within 30 days from the date of conclusion of the contract. In exceptional cases, the delivery of the Goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the Goods.
  4. In cases where the consumer purchase-sale agreement provides for the transportation of items and the Seller sends the items to the Buyer, the risk of accidental loss or damage of the items passes to the Buyer when he or a person designated by him, other than the carrier, accepts the items. If the items are delivered to a carrier chosen by the Buyer and the Seller did not offer such delivery, the risk provided for in this section shall pass to the Buyer when the items are delivered to the carrier.
  5. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the Goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
  6. During the delivery of the goods to the Buyer, the Buyer must together with the Seller or his authorized representative check the condition of the shipment and the Product(s) and sign the shipment transfer - acceptance document. After the Buyer signs the consignment transfer-acceptance document, it is considered that the consignment has been handed over in a suitable condition, there are no damage to the Goods, the origin of which cannot be attributed to a factory defect, and there are no inconsistencies in the Product(s) configuration (such as can be determined during the external inspection of the Goods). Having noticed that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the Product(s) is damaged and/or the Product(s) is not properly assembled, the Buyer must note this in the shipment transfer - acceptance document.

XII. Return and exchange of goods

  1. Quality Goods can be returned within 14 (fourteen) days of their receipt. Defects of sold low-quality goods are eliminated, low-quality goods are exchanged, returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
  2. In order to return the Product(s), in accordance with Clause 54 of the Rules, the Buyer must notify the Seller in writing (by e-mail) and fill in the Goods return document provided by the Seller.
  3. The following requirements must be met when returning Goods:

56.1. The returned Product must be in its original, neat packaging (this clause does not apply in the case of a defective Product being returned);

56.2. The product must be undamaged by the Buyer;

56.3. The product must be unused, without losing its merchandise appearance: intact label, untorn protective film, etc. (this clause does not apply in the case of returning a defective Product);

56.4. The returned high-quality Product (within 14 days) must be in the same configuration as the one received by the Buyer (this clause does not apply in the case of returning a low-quality Product);

56.5. When returning the Product, it is necessary to present the purchase document, the warranty card (if it was issued) and the completed return document;

  1. The Seller has the right to refuse to accept and/or exchange Goods that have been unpacked after delivery and are unsuitable for return and/or exchange due to health protection or hygiene reasons, or the Goods cannot be returned and/or exchanged in other cases established by the legislation of the Republic of Lithuania. The Buyer must ensure that the quality, packaging and compliance with safety and hygiene requirements of the returned and/or exchanged Goods do not change.
  2. The Seller has the right to refuse to accept the Goods returned and/or exchanged by the Buyer in the cases provided for in these Rules, as well as if it is found that the Goods are damaged, the labels are removed and/or damaged, the protective film is torn off, the packaging is damaged, etc. and/or the Goods have been used.
  3. After exercising the right to return the Goods, the costs for the return of the Goods are paid by the Buyer under the following conditions:

59.1. via Omniva post machine: From 2.29

59.2. through the LP Express postage meter: From 1.95

59.3. via courier service: From 3.99

  1. The return of the goods is carried out in the manner determined by the Seller within 14 (fourteen) days from the day of receipt of the goods (this point does not apply in the case when the goods are of poor quality - in such a case, the return of the goods is carried out within the statutory warranty period).
  2. When the Product is returned based on the right provided for in clause 23, the Buyer bears the costs of returning the Product. If a defective Product is returned, the return does not cost the Buyer - these costs are covered by the Seller.
  3. The return and exchange of Goods of suitable quality is carried out in accordance with Article 6.228(10) of the Civil Code of the Republic of Lithuania.
  4. The exchange of goods purchased by the buyer is carried out in the following order:

63.1. The Product to be replaced must be in its original, neat packaging (this clause does not apply in the case of replacement of a defective Product);

63.2. The product must be undamaged by the Buyer;

63.3. The product must be unused, without losing its commercial appearance: intact label, untorn protective film, etc. (this clause does not apply in case of replacement of a defective Product);

63.4. The replaced high-quality Product (within 14 days) must be of the same configuration as the one received by the Buyer (this clause does not apply in the case of replacing a low-quality Product);

63.5. When exchanging the Product, it is necessary to present its purchase document, warranty card (if it was issued);

63.5. If a price difference occurs when exchanging the Goods, the Buyer and the Seller must settle according to the recalculated price of the Goods. If the Buyer refuses to do so, the Product is not replaced (this clause does not apply in the case of replacement of a defective Product);

63.6. Clauses 60 and 65 of these Rules apply to the shipping costs of exchanging goods.

  1. In all cases, money for returned Goods is transferred by payment order and only to the payer's bank account.
  2. When the Buyer cancels the Goods purchase and sale agreement, all amounts paid by the Buyer are returned to the Buyer, including the costs of delivery of the goods paid by the Buyer. However, as provided for in Article 6.228(11) of the Civil Code of the Republic of Lithuania, Part 3, the Seller is not obliged to reimburse the Buyer for additional costs incurred as a result of the Buyer choosing the cheapest conventional delivery method other than the one offered by the Seller. Taking this into account, in the event that the Buyer does not choose the cheapest delivery method (the cheapest delivery method is Omniva, LP Express postal machines), when returning a quality Product, the Buyer will not be reimbursed for the additional costs incurred due to the fact that the Buyer chose another than the cheapest delivery method offered. If the Buyer returns only part of the ordered Goods, when the delivery fee is the same for the order (regardless of the quantity or weight), the costs of delivery of the Goods are not refunded.
  3. The Seller is not responsible for the deterioration of the quality of the Goods, if the Buyer or persons to whom the Buyer transferred the Goods used them for purposes other than those for which such Goods are normally used, did not comply with the requirements specified in the instructions, violated the rules of transportation, storage, use and/or storage of the Goods, as well also, if the packaging of the Goods and other external defects are visible, not discussed in writing at the time of the transfer of the Goods, whether the deterioration of the quality of the Goods is due to the actions of the Buyer or other persons to whom the Buyer transferred the Goods.

XIII. Responsibility

  1. The buyer is fully responsible for the correctness of the personal data provided by him. If the Buyer does not provide accurate Personal Data, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.
  2. The buyer is responsible for the actions taken while using this online store.
  3. After registering, the Buyer is responsible for transferring his login data to third parties. If the services provided by beautychest.lt are used by a third person who has connected to the online store using the Buyer's login data, the Seller considers this person to be the Buyer.
  4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
  5. If the Seller's online store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.

XIV. Exchange of information

  1. The Seller sends all notifications to the e-mail address provided by the Buyer in accordance with the procedure provided for in the Rules.
  2. The Buyer sends all messages and questions using the means of communication specified in the Seller's online store.
  3. The term "in writing" as used in the rules includes e-mails.

  1. Final Provisions

  1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
  2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
  3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved according to the procedure established by the laws of the Republic of Lithuania, according to the location of the Seller's headquarters.
  4. The Buyer has no right to assign or transfer all or part of the rights and obligations arising from these Rules to a third party or persons without the written consent of the Seller.
  5. The Buyer may submit a request/complaint regarding the Goods purchased in the Seller's online store to the State Office for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 852626751, on the website www.vvtat.lt, its territorial divisions in counties) or fill out the application form on the EGS platform http://ec.europa.eu/odr/, but before that, as provided by the applicable legal acts, the Buyer must contact the Seller.